Overview

At xkartz, we are dedicated to giving you a fantastic shopping experience. To honor this commitment, we’ve established a clear and customer-friendly return and refund policy, as explained below:

3-Day Return Window
You now have an extended 3-day window from the date of delivery to start a return. This allows you ample time to evaluate if the product meets your expectations and requirements.

Effortless Returns with Free Return Shipping
We want you to shop confidently at xkartz. So, we provide hassle-free returns with no additional cost for return shipping. If you’re not completely satisfied with your purchase, you can return it to us without any extra charges.

Return Eligibility
To be eligible for a return, the following conditions must be met:

1. Items must be in new, unused condition and in their original packaging, with all tags intact.
2. The product should not have been used, altered, or damaged by the customer.
3. Returns must include all original accessories and documentation.

Return Process
Here’s how our return process functions:

To initiate a return, please send us an email at help@xkartz.com within the 3-day return window. Make sure to include your order number and the reason for your return in the email. Also remember to mention your bank account details in which you want refund.

We only accept returns for damaged, defective, or missing products.

For the return process, we require an unboxing video showing the product from all angles without any cuts or edits.

Refund Process
Upon receiving your return request, we will provide you with return authorization and step-by-step instructions on how to return the item.

After receiving and inspecting the returned item, we will process your refund within 2 business days.

Refunds will be credited to your bank account that you shared with us at the time of returning the order.

Customer Responsibility
It’s the customer’s responsibility to ensure that the returned items are well-packaged to prevent damage during transit.

Cancellation Policy
If you need to cancel an order, please do so before your order is shipped. To start the cancellation process, log into your account and select the “cancel order” option corresponding to the order number you wish to cancel.

Questions and Assistance
If you have any questions or need help with your return, please don’t hesitate to contact us at help@xkartz.comOur dedicated customer support team is here to assist you.

We greatly value your patronage and appreciate your choice of xkartz for your shopping needs. Your satisfaction is our utmost priority, and we are committed to ensuring your shopping experience is nothing less than exceptional.