At XKARTZ, we are committed to providing you with a fantastic shopping experience. To support this, we have designed a clear and customer-friendly Return, Refund, and Cancellation Policy as outlined below.

1. Overview

We want you to shop confidently with us. If your purchase does not meet your expectations, our return and refund system is designed to be smooth, fair, and hassle-free.

2. 3-Day Return Window

• Customers have a 3-day window starting from the date of delivery to initiate a return.

• This gives you sufficient time to check the product and ensure it meets your expectations.

3. Effortless Returns with Free Return Shipping

• Returns are absolutely free of cost – no extra shipping or handling charges will apply.

• You may return eligible products without any hidden fees.

4. Return Eligibility

To qualify for a return, please ensure:

• The item is unused, unwashed, and undamaged.

• It is returned in its original packaging, with all tags, labels, accessories, and documentation.

• The product must not be tampered with, altered, or mishandled by the customer.

• We only accept returns for defective, damaged, or missing products (not for change of mind or personal dislike).

5. Return Process

To initiate a return:

1. Email us at help@xkartz.com within 3 days of delivery.

2. Provide your order number, reason for return, and bank account or UPI ID details for refund.

3. A clear unboxing video (without cuts/edits) from the moment of opening the package is required for damaged/defective claims.

4. After approval, our team will share the return authorization and instructions with you.

6. Refund Process

• Once the returned item is received and inspected, your refund will be processed within 2 business days.

• Refunds will be transferred directly to your bank account or UPI ID (details provided during return request).

• You will be notified via email once the refund has been initiated.

7. Customer Responsibility

• Customers must ensure that returned items are properly packed to avoid damage during transit.

• If the product is damaged due to poor packaging, the return/refund may be denied.

8. Cancellation Policy

• Orders can be cancelled before they are shipped.

• To cancel, log in to your account and use the “Cancel Order” option next to your order number.

• Once shipped, cancellations are not possible, and the return policy will apply.

9. Questions & Support

If you need assistance with returns, refunds, or cancellations, please contact us at:
📧 Email: help@xkartz.com
📞 Phone: (+91) 997 109 6980

Our dedicated customer support team is always here to help you.

10. Our Commitment

At XKARTZ, your satisfaction is our top priority. We truly appreciate your trust in us and promise to make your shopping journey smooth, secure, and enjoyable.

Last Updated: 19 September 2025