At XKARTZ, we value your satisfaction and strive to ensure a smooth and transparent shopping experience.

1. Return Period

Customers can initiate a return within 3 days from the date of delivery.

2. Return Cost

Return shipping is completely free.
No hidden charges or deductions apply.

3. Return Eligibility

To be eligible for a return:

• The product must be unused, undamaged, and in original packaging.

• All tags, labels, and accessories must be intact.

• Items showing signs of use or tampering will not be accepted.

• Returns are accepted for damaged, defective, or incorrect items.
  (For any other issues, please contact our support team for review.)

4. Return Process

To initiate a return:

1. Email us at help@xkartz.com within 3 days of delivery.

2. Mention your order number, reason for return, and bank/UPI details for refund.

3. For damaged/defective items, please share an unboxing video (without cuts or edits).

4. Once approved, our team will arrange pickup and confirm by email.

5. Refund Process

• Refunds are processed within 2 business days after the returned item is received and inspected.

• Refunds will be sent to your bank account or UPI ID as provided.

• You will receive an email confirmation once your refund is initiated.

6. Order Cancellation

• Orders can be cancelled before shipment only.

• Once shipped, cancellations are not possible — the return process will apply.

7. Contact Support

If you have any questions regarding returns, refunds, or cancellations, please contact:

📧 Email: help@xkartz.com
📞 Phone: +91 9971096980

8. Our Commitment

Your trust matters most.
We aim to make your shopping experience safe, simple, and satisfying.

Last Updated: 29 October 2025